Originally Posted by dawn69
My touch screen on my kobo touch has stopped working. I have tried a basic reset, nothing. Have looked at kobo help site, cant do a factory reset as you need to use the touch screen...not helpful... anybody got any ideas?
You don't actually need the screen active to do a factory reset:
1- hold the power switch ON for 10-15 seconds to make sure the device is off
2- press and hold the home button
3- turn on the Kobo and it should boot into a factory reset
The other thing to check is that it's charged in case that's why it's not responding.