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I'm with harry my Kindle is approaching one year and I have never called Tech Support ever. I have been working in the computer field for over three decades and have used every hardware and software there is available anywhere and I have never called any tech support for anything and it goes to show the old addage in the computer industry "If you have called tech support for anything you have the wrong product." In fact if tech support people are busy with customers then there is something wrong with the product they are selling, since the goal of tech support is to drive your customers away.
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