Thread: Damn you Amazon...
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Old 04-19-2012, 12:47 AM   #3
heeby
Connoisseur
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Posts: 77
Karma: 87976
Join Date: Mar 2012
Device: Kindle 4NT
For every good Amazon CS story I hear a bad one. Naturally when people are on the end of good experiences they think the retailer is "good". I got an order this week of several items...6 in fact...4 were defective and 2 were the wrong item. Similar thing happened a couple months ago. I have gotten paper books several times from them that were damaged. All in all I have had issues with 1/3 of my Amazon orders and never once got an explanation or an apology...just return labels. In my experience Amazon CS is just average. While some people get new Kindles etc I have heard of others getting stonewalled and their accounts closed for no reason. In fact as "excessive returns" is a common reason for accounts being closed I figure one day they will close mine since I have to return so much (always their fault but it doesn't seem to matter). Walmart and Target have far better CS in my view.
Last edited by heeby; 04-19-2012 at 12:53 AM.
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