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Old 04-11-2012, 06:51 PM   #2
robko
Wizard
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Posts: 1,266
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Join Date: Jul 2010
Device: Kobo
Yup. Very frustrating when you are actually helping them/saving them time by trying the obvious solutions first and they ignore that and give you an answer that's often unrelated. I still have a niggling suspicion that they actually have a computer program that reads the 1st attempt at contacting them and you don't even get a live person looking at it until at least your 1st reply to their response.
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