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Old 04-11-2012, 03:54 PM   #1
Orn8one
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Posts: 176
Karma: 8362
Join Date: Jan 2010
Location: Northamptonshire UK
Device: Kobo Touch, Sony 650 and Cool-er
Emails to Kobo help

I have had to email the Kobo Customer Services a few times and my experience is they never read my email properly. At first I always receive a personalised generic reply.
My problems could never have been solved by the help area and when i have taken care to write an email stating the facts the frustration is enormous when the reply tells you something you have stated isn't possible/there/working. I am now on my 3rd email about missing books...
Anyone else had the same misery with their emails not being read properly?
I know Kobo people look at this forum perhaps they could take note. Perhaps this should be a poll.....
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