Hi everyone. This is Yale from onyxboox.com. You're right in that there was one customer who had a bad experience shopping on the website. It was my fault for not helping him sooner. I am trying to get better. I am sure some of the other people on this forum have bought from my site and have had a generally positive experience. I know that I have not really participated in any meaningful way on this forum, but now is better than never. If you have any questions for me, please message me.