Originally Posted by mccarrsw
The regular Kindle was purchased at the end of November and broke in March. Unlike the other Kindle, this one simply won't switch on (or the screen doesn't wake up). The screensaver is permanently on.
What happened to this Kindle? Did it go back to Amazon? If so do you have confirmation they received it?
Could it possibly have been passed on to someone as a broken Kindle? In which case, if they fixed it and registered it, that could be the cause of your problem.