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Old 06-21-2008, 10:39 AM   #1
thorswitch
Clueless (but nice!) Newb
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Posts: 58
Karma: 14701
Join Date: Jun 2008
Device: Kindle Fire HD
Problem with eLibrary Software and USB

Before hitting you with yet another Newbie question, I just wanted to thank y'all for being so very helpful! I appreciate it a great deal - this is a nice community and I'm finding stuff I learn here is helping me enjoy my Reader even more.

So, ok, this (to me, anyway) is kinda of a weird one. I'm having trouble with getting the Sony eLibrary software and my Reader to play nice with each other. Currently:
  • if the Reader is not connected via the USB cable, eLibrary Book Store functions exactly as it normally does, but none of the features that are used to maintain the library (transferring books to the Reader, updating categories, etc.) work at all (since the Reader isn't connected.)
  • if I open the eLibrary software first and then plug in the Reader's USB connection, in the sidebar that shows all of your collection folders, your Reader and any other drives you have available, it will display the Reader icon with the spinning "activity arrows" next to it and the word "Scanning...." In a couple cases, it resulted in the word "Error" showing up next to the Reader icon, but generally, it just keep spinning until I close the software.
  • If the Reader IS connected via the USB cable, the eLibrary software initially appears as just a task bar button, as if the program were in "minimized" mode, but if I try to click the button as I would to open a minimized program, for at least the first 30 to 45 seconds nothing will happen at all. After that initial wait, if I hit the button to open it, I get a blank white panel with no text or images to be found, and the title bar is blank. When I go to close the program down, I get a "Not Responding" error and have to shut the program down using that.
  • When the Reader is plugged in via the USB cable, my computer will recognize it in my Windows Explorer panel, and I can manually transfer even DRM's files purchased via the eLibrary to the Reader without any trouble.
  • Once I've manually transferred the files to the Reader itself, I can use Calibre to add tags to them so that I can get them in my collections, so if I can't get the eLibrary software working right again, I can still do what I need to with Calibre - but I'd like to see if I can at least figure out what's going on and get it straightened out, just to make sure things don't get any weirder

While I do not know if either of these have any bearing on the problem, just in case, I should mention that between the last time I was able to successfully use eLibrary to transfer books and update collections to the Reader and the first time I found eLibrary wouldn't recognize the Reader, I upgraded Firefox from 2.x to 3 (which has caused problems with using Google Mail and the Google Reader RSS Feed service, but I don't think that would be related to eLibrary, would it?), and I hooked up the replacement for a new monitor I'd gotten just before I got the Reader. Everything worked fine when I had the first monitor (until *it* broke,) and everything was fine when I changed back to my older monitor. When I installed the replacement, I didn't need to install any drivers or anything because I had already done so during the first installation, so the change there was purely hardware - the system even correctly read the new resolution and dimensions and switched back to the new ones without my having to do anything.

Any thoughts?

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