Originally Posted by Sischa
Hard to believe this story ... you come from NL you said? You ordered in which amazon shop? UK? USA? Germany?
If you had read the story, you would know that he had bought a Kindle in the UK from the Best Buy. That's not strange at all because there are no Kindles available in European shops. I don't know if Best Buy shops are open in the UK anymore. Now tourists in the UK have to buy Kindles from Tesco instead.
Apparently Amazon has found that selling Kindles to Europeans below cost is unprofitable because non-English speaking people are not buying that many e-books from them anyway. It appears that they are taking drastic measures to prevent further losses like illegally refusing warranty service to broken Kindles.
I would suggest contacting a local consumer protection agency. They may take time to review the case but they could make judgement in your favor, i.e., forcing Amazon to repair your Kindle and reinstate access to books already bought.