Originally Posted by tuxor
Still, there is no evidence that the glass was not already broken when focus bought the device. The case is different for Ipads where damages to the glass surface are immediately evident because the whole glass surface is always visible without disassembling the device. But in this case from the photos there is no doubt that - if the defect is because of broken glass - it could have been broken or in a bad state from the beginning. If you can't proof the contrary you can't simply invoke the "tradition" that broken glass is never treated as warranty case. This is no legal argument.
By the way, you still have to proof that the glass was already broken before focus handed it over to the parcel service. Since the crack is not in the visible part of the screen the display could have been broken before the glass cracked.
If the glass were already broken, the ereader wouldn't work at all.
Look at this pictures (microsopy) and you can see that a split like above (thiner than a human hair) causes disruption of electrographic layer of the screen.
I have removed the wacom layer (it was fixed by double-sided adhesive tape visible on the pictures below) so you can see now the backside of the screen
you can also see the long split now and severed electric conductors in the bottom right corner .
More evidence: http://www.youtube.com/watch?v=Rxg1_...ature=youtu.be
So please stop talking about material faulty.