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Old 03-21-2012, 10:50 AM   #35
tuxor
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tuxor is kind to children and small, furry animalstuxor is kind to children and small, furry animalstuxor is kind to children and small, furry animalstuxor is kind to children and small, furry animalstuxor is kind to children and small, furry animalstuxor is kind to children and small, furry animalstuxor is kind to children and small, furry animalstuxor is kind to children and small, furry animalstuxor is kind to children and small, furry animalstuxor is kind to children and small, furry animalstuxor is kind to children and small, furry animals
 
Posts: 314
Karma: 6809
Join Date: Oct 2011
Location: Germany
Device: Onyx Boox M92, Icarus Illumina E653
Still, there is no evidence that the glass was not already broken when focus bought the device. The case is different for Ipads where damages to the glass surface are immediately evident because the whole glass surface is always visible without disassembling the device. But in this case from the photos there is no doubt that - if the defect is because of broken glass - it could have been broken or in a bad state from the beginning. If you can't proof the contrary you can't simply invoke the "tradition" that broken glass is never treated as warranty case. This is no legal argument.

By the way, you still have to proof that the glass was already broken before focus handed it over to the parcel service. Since the crack is not in the visible part of the screen the display could have been broken before the glass cracked.

Last edited by tuxor; 03-21-2012 at 10:54 AM.
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