Originally Posted by Defenderland
I can't see from the pics, that the unit was somehow mistreated and Booxtor himself stated, that they can't say so.
In Germany/EU there is an important distinction beween "Garantie" and "Gewährleistung" (IIIC both are called "warranty" in english):
A new product bought from a commercial seller is under "Garantie". This implies the customer has the right that a defect is solved. If the seller does not want to solve the defect he has to proove the mistreatment of the unit. This is a very important aspect.
This changes when the Garantie - warranty period - has expired and the unit is under an extended voluntary period of "Gewährleistung" (i.e. important when buying a used car from a commercial seller). Then the customer must proove, that he did not mistreat the unit. Which is almost impossible and therefore "Gewährleistung" is almost useless if the seller is caliming the customer caused the defect.
It seems that in English the corresponding word for "Garantie" is guarantee and "Gewährleistung" is warranty.
If you want, just make an experiment. Take your ereader and press against the middle of the screen. Very soon it makes click-clack and you have same picture on your screen like above. The glass cracks. On fixation points (usually near to the boarder) you can sometimes see the split(s). The display looks then similar to what you can see on the pictures of Focus. You still wont be able to see any prooves of mistreated on device it self. But it is still not a reason for us to handle your device as warranty case. So please don't do that in real.
Here is our final statement to close the claim: broken screens are not covered by any kind of warranty / guaranty. You can ask any other manufacturer /seller of E-Ink devices, you will get same statement.
If you are not agree just avoid to buy a eink ereaders ....and not only.
As example - same thing is about products of Apple with glass screens - brocken screen of iPhone or iPad is never a reason to apply warranty. Can you prove the converse? I am just curious