Originally Posted by binzer
Thanks for the info!
I emailed Bookeen on Thursday about the screen, but they didn't respond today so I suppose I'll have to wait until next week to hear back. I'm glad the process is quick once it gets going though. [snip]
If you don't get a reply, then all you can do is check your spam filters and try again. I note that I emailed firstname.lastname@example.org
and the subject line of my post was
"request for repair price and RMA number" .
I assume that a sensible email filtering system, if they have one, should separate out posts referencing a RMA number from those with other issues.