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Old 02-21-2012, 02:52 AM   #88
pdurrant
The Grand Mouse
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Quote:
Originally Posted by jrw93 View Post
My entire digital library is gone. Nothing is accessible. I have given up on trying to get it back.. since nobody in Amazon CS (who I can call, livechat) has access to my account except these "specialists."

I hope this serves as a warning and a eye-opener for many.
You seem to be giving up very quickly. Since (according to what you say) they are already wrong about one thing (the closing of an old account for abuse), why do you believe them when they say that nothing will change their mind in what looks like a boilerplate email?

Continue with polite emails once a day, re-iterating the facts as you know them. CC to Jeff Bezos. Include any extra info that you come across or that comes to mind. Include details of when you have been at various addresses.

But if you do finally (say in a couple of weeks) decide that you are going to get no more out of them, I would certainly suggest that then you might need to escalate things (e.g. lawyers letter) if you are able to.


Even if there is something you haven't mentioned that might justify Amazon's closure of your accounts, I don't think there's anything that can justify their closure of your account in such a way that you no longer have access to your purchase records and purchased media. Surely Amazon could prevent any new business by an account, while still allowing access to existing content.

I suspect that this method of account closure is eventually going to become the subject of a lawsuit. I'm pretty sure in the UK it would be covered by the Unfair Terms in Consumer Contracts Regulations
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