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Old 02-19-2012, 01:51 PM   #1
jrw93
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Posts: 43
Karma: 666
Join Date: Feb 2012
Device: Kindle, Nook Touch
I'm scared, frustrated, don't know who to go to anymore

Recently, I had recieved a e-mail from an Amazon "Account Specialist" that my account was closed because it was linked to an account that was previously closed for "abuse of policy."

When I recieved that e-mail, I was terrified. I have never had an account that was closed for "abuse of policy" before, and I didn't even know where to begin. Here is a copy of the e-mail I recieved.

Hello,

We've found your account is directly related to another account which has been previously closed for abuse of our policies. As such, your Amazon.com account has been closed and any open orders have been canceled.

You can review our Conditions of Use here:

www.amazon.com/conditionsofuse

Any attempt to open a new account will result in the same action.

Going forward, any questions must be directed to cis@amazon.com.

Best regards,

Account Specialist
Amazon.com


My first gut reaction was to contact amazon customer support. Upon calling them, I learned that my account was COMPLETELY shut out by anyone working there, and can only be accessed by these "account specialists" that do not have a direct phone line. Apparently, they only work via e-mail and only give out 1 response per 24 hours. I have e-mailed the specialists many times, only to get a generic cut and paste answer like the one you see above.

I am at a loss for words right now. I have been an loyal amazon customer since 2009, and have also been a loyal amazon seller. I have purchased thousands of dollars worth of products from them, as well as sold thousands of dollars of products on Amazon. I have also utilized their "trade-in" program many, many times.

I had also tried to open a new account on Amazon.com, but that account was banned within a few hours. My other account was also inaccessible by me. I am COMPLETELY locked out and in the dark right now. Before my amazon account was closed, I had to return a product due to it arriving in a different condition as described, and I cannot even log-on to check the status of that return! I don't even know if the return will be processed at all!

I also have a large kindle library as WELL as a large amazon app-store library, NONE of it can be accessed by me. This is upsetting because I no longer have access to my kindle library at ALL. I cannot redownload any books I have purchased.

I'm sorry for the long post and rant.. I'm just at the end of my wits here.

Last edited by jrw93; 02-22-2012 at 01:35 AM.
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