Originally Posted by basschick
whenever i look into user reviews of cameras and other electronics, i always read that sony support is pretty bad... i count myself fortunate that i haven't had to find out
The one occasion that I've needed support from Sony, they were absolutely superb. The backlight failed on my Sony Vaio notebook. I phoned up Sony's tech support, and spoke to an extremely knowledgeable lady. They sent a courier with a box to put the machine in on Monday morning. First thing Wednesday morning there was a knock on my door and the machine was back - fixed! Needless to say I was EXTREMELY impressed, which is why I've bought another two Vaio notebooks since then.