whenever i look into user reviews of cameras and other electronics, i always read that sony support is pretty bad... i count myself fortunate that i haven't had to find out
Originally Posted by bwaldron
Yes, they both have track records. Amazon has always been great for me. Sony has always been plain awful, and I'll never buy another Sony product.
Haven't had to avail myself of Bookeen service yet, but am happy with my Cybook.