From another thread here:
This was in regards to news paper subscriptions, but I can assure Darrell has been very helpful in other issues too.
Originally Posted by DarrellAtKobo
Please allow me to apologize for the tremendous inconvenience that this matter has caused. Our development team has identified the cause of this error, and we feel that the matter has now been resolved. We will be contacting all of our customers that have been affected by this error, and we will do everything we can to make this right for all of you. We value all of our customers, and your overall satisfaction is of the utmost importance to everyone here at Kobo. If there are any questions or concerns, please feel free to contact us at KOBOExecutiveCare@kobo.com
Kobo Executive Care.