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Old 02-01-2012, 08:57 PM   #5
robko
Wizard
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Posts: 1,468
Karma: 3249220
Join Date: Jul 2010
Device: Kobo
I should check and see if the word COMMUNICATE is in the dictionary on the Kobo, because it seems to be lacking in the Kobo Customer Service department. It's bad enough to not hear back forever on tickets, when they are now at 4 (or 5 if your subscription has a Sunday edition) days without a paper you'd think maybe they'd at least send out something to acknowledge they are working on it. You can keep people much less angry if they at least feel like they aren't being ignored. Of course fixing the problem at some point in the last 3 months would have been even better.
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