Originally Posted by chillywilly10284
I had the same problem with my kindle fire this morning I've only used it for maybe less than 10 hours in total as I got it for christmas this year so I was totally miffed. However after holding down the power button for nearly a minute, the light shut off and once I left it for a second I turned it on and huzzah! It works just fine. It did start an update right away once it was turned on so I wonder if that was the reason why it kind of glitched itself in a weird mode. Good luck I hope this helps
Yeah, doing a reset like that solves a good many problems. I agree though that it's probably time to call customer service for the OP.