Originally Posted by muskokobob
The ereader say" downloading books", shows a completion bar that stops at about 20% and sits there forever. WIFI works fine.
Well, as you may know, the Desktop Application is only required for the initial setup of the Touch and the first download of the firmware. Thereafter, downloads of firmware updates and of Kobo books that you have purchased can be done via WiFi. So you should get the problem resolution going by sending a detailed e-mail to email@example.com
describing the problem and what you have done so far to fix it, and, meanwhile use the WiFi when needed.