I bought my Kobo Touch from Borders in August. It definitely did not work well, could not side load all my ebooks & etc, it was a big disappointment. But it was usable.
I decided to continue using my old reader(Astek) while waiting for kobo to get their firmware in order.
About a month back when i connected to my desktop, it updated the firmware through the Kobo desktop. Immediately after that, all it ever shows me is that stupid smiley face & those moving bars at the bottom. I have tried the reset button behind, letting battery drain, recharging the battery, but notting works. It won't even connect to the desktop now.
Anybody out there, has any idea, what to do. I'm in Cambodia, so returning it would definitely be difficult.