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Old 12-18-2011, 02:17 PM   #3
taming
Trying for calm & polite
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Join Date: May 2010
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I think the changes they made recently are really showing. The folks at the new call centre seem to have really stepped up to the plate, the new data centre has made a huge difference in terms of tracking customer care incidents, and they have more Tier 2 folks. That being said, I expect they will be overwhelmed by the sheer number of calls and contacts post Xmas.
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