Originally Posted by morriss003
it seems like there is always a point at which an innovative tech company loses the trust of its audience. Microsoft was probably the first, but after Jobs was fired from Apple, that company experienced the same thing. After awhile, no one believed the ratings on eBay because too many vendors were gaming the system. Does anyone believe that Facebook is a secure system? Google is on its way down, and now Amazon is working hard to join the rest.
I don't see this at all. In fact, I think it is backwards. Amazon just offered its "audience" 12 free books a year, and tens of thousands of authors have signed up for this program in the first week. I don't see any of *Amazon's* customers complaining about the fact that the company keeps offering them better service and more options for free. I think that Amazon's customers like this and are pleased that Amazon isn't resting on its laurels.
Of course it's an open question how much this will help the authors who join - but dramatically increasing the number of books available for lending is not a bad thing. If you are an Amazon customer.