kobo customer care
I've seen people complain that they can't get service when they contact kobo but I don't see why. I've called twice- once with a technical problem and once with a question, and both times there was nothing for hold time and they were very helpful. Even emailed me the answer that saved me and what had happened in case I forget and it happens again.
Just want people afraid to buy to know that their phone support (at least from the 2 I called) was good.
For the record, my problem was that it wouldn't turn on. Turns out I'd left it plugged in too long and had to hold the power button down for 6-8 seconds, then let go and hold it for another 3. Hope I didn't ruin my battery!