Why do our kobo's re-download all our books when sync'ing?
This is happening to two kobo touches in our household - both on different accounts with different books.
For about 2 weeks, whenever I sync my KT, it downloads all my books again. I then go through them, mark them as finished - but next time I sync, it does it again, showing some as part read, some as not even started.
I was hoping the firmware update would fix it - but no, it is still happening.
I have updated the desktop and "finished" all my books on there as well -hoping that somehow the cloud would detect this. I then tried another sync on my kobo - but no luck, it downloaded all the books again.
How can I stop this happening? It is very annoying. A call logged with kobo about 10 days ago has had no response (except the std escalated to tier 2 email).