Just thought I'd let you guys know what happened.
I sent the Cybook back to Bookeen and indeed the screen had been damaged. Unfortunately, this is the one part which is not covered under warranty and there is a charge of 120.00 euro to replace it (I knew this before sending the unit back).
I have to say that contrary to what I have read on other posts on the forum, my experience with the service from Bookeen has been very good. All emails were answered quickly and helpfully and when I explained that I really needed my Cybook back before I went away in a couple of weeks, they assured me they would do their best to repair / replace quickly. My replacement is now ready, which is really quick service
So, outside of the 120.00 euro cost, I'm a happy bunny. Lesson learned - keep Cybook away from other family members!!!!!
:
Ciara.