Yes, a little busy here these days! Doing my best to monitor this forum and respond when I can. I'm not a customer service rep here (not an official one), but I am the design lead on Vox, so I have a pretty vested interest in what's going on out in wild with Vox!
As for warranty info, remarkably I can't find it either! We do have one, and we have extended plans. I'll get back to you if I find something.
BTW - Vox isn't in Chapters/Indigo yet. Not 'till Friday...