Please check this thread, where I responded with some help for someone else with this issue.
Let me know (ideally in that thread), if you're still having trouble.
Originally Posted by scrabblelady
I agree that they released it too soon. Right now I can't even access my library; I get an error message saying that the unit can't connect to the Kobo server (whatever that is -- why should I need to connect to anything to simply read something off of my internal memory? Anyhow, my WiFi is working fine.) Anyone else having this problem? I called Kobo customer service and was referred for tech support, but for now I can't use the Vox for reading books. Ridiculous.