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Old 10-27-2011, 04:10 PM   #6
yhamm
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Posts: 136
Karma: 988144
Join Date: Oct 2011
Location: Canada
Device: kobo touch
If your ticket was transferred to the new system, it might be worth it to email them again to make sure the ticket is still open.

It took a month for my issue to be resolved. The original ticket was opened at the end of September; received a response one week later stating the problem was escalated to Tier 2. Then, after waiting three weeks, I email again only to be sent an automated response about Kobo's new system. So, I emailed them again, and was sent a new incident number. Not sure what happened to the old ticket.
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