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Old 10-26-2011, 08:10 AM   #2
taming
Trying for calm & polite
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Posts: 4,013
Karma: 9455193
Join Date: May 2010
Location: Mostly in Canada
Device: kobo original, WiFI, Touch, Glo, and Aura
You can do all that by email--write to help@kobo.com and continue the process by email. There used to be a web interface for open tickets, but perhaps because I don't have any, I can't see it now.
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