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Old 10-12-2011, 02:05 PM   #51
Pomtroll
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Posts: 805
Karma: 1208651
Join Date: Jun 2010
Location: Minnesota USA
Device: Sony 350, Sony T1, Kindle Touch, Kindle PW1
Quote:
Originally Posted by jswinden View Post
Over the years I've owned the 505, 300, 600, 900, 350, and 950. Most were great and never had problems, but occasionally I had to call Sony CS. I noticed that it made a huge difference in whether I had bought the reader directly from Sony or through a retailer. If through a retailer Sony CS treated me like sh**, if I had bought directly from Sony they treated me a lot better. Sony needs to take a CS lesson from Amazon--the customer is always right!

I've been fortunate so far. I got mine from Best Buy & in each contact with Sony CS, I have been treated well.......Hope I didn't jinx myself now.
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