Originally Posted by jswinden
Over the years I've owned the 505, 300, 600, 900, 350, and 950. Most were great and never had problems, but occasionally I had to call Sony CS. I noticed that it made a huge difference in whether I had bought the reader directly from Sony or through a retailer. If through a retailer Sony CS treated me like sh**, if I had bought directly from Sony they treated me a lot better.
Sony needs to take a CS lesson from Amazon--the customer is always right!
I've been fortunate so far. I got mine from Best Buy & in each contact with Sony CS, I have been treated well.......Hope I didn't jinx myself now.