Originally Posted by twinszz
Okay, this Jonathan, Sony Customer Service Rep, is REALLYY getting personal here. He tells me he thinks I just don't like the product. I had to correct him and advise him how many Sony readers I currently own, and how many I have bought as gifts.
After I stopped him being angry and reminded him IIII should be angry after spending my money on Sony's product, where Sony can't seem to answer the questions about the unit or fix the problem, without getting personal with CUSTOMERS, he made a suggestion to do a hard reset, which would erase everything from the unit. I told him I already had, and no joy..the problem was not fixed.
Then he wanted to know the color....of the...unit? Why? Arrrgggh.
No solutions were given from Sony, who is about to suggest I send the unit to them. NOT. I will take it back to Target and wait it out.
Obviously I don't want to give up on this thing, but, I'm already 60% there.
Over the years I've owned the 505, 300, 600, 900, 350, and 950. Most were great and never had problems, but occasionally I had to call Sony CS. I noticed that it made a huge difference in whether I had bought the reader directly from Sony or through a retailer. If through a retailer Sony CS treated me like sh**, if I had bought directly from Sony they treated me a lot better.
Sony needs to take a CS lesson from Amazon--the customer is always right!