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Old 10-05-2011, 06:15 PM   #1
fidjit
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Posts: 24
Karma: 3458
Join Date: Sep 2010
Device: Kindle 3 3G
Be "wary" with warranty calls..warranty starts from ACTIVATION date

Just a quick heads up.

28/9/2011 My son's Kindle had a broken screen so I emailed the CSR line and within seconds got the international phone call back ( I'm based in Australia ) to see if there was some sort of swapout/refurb scheme.

The CSR was very good, looked up my records and advised that I purchased it on 13/9/2010 and as such it wasn't under warranty and it would cost me $65 for a replacement. I'd pulled up my Amazon order screen by then and had found the order. Being overseas and having been purchased during their "busy" period last year I noted that the unit itself didn't actually ship to me from Amazon until the 22/9/2010 and I mentioned this to the CSR.

She then advised me that warranty was actually done from the date the unit is activated. I couldn't see this on my screen but she pulled it up and found it was activated on..... 28/9/2010.

As such my warranty scraped in by 0 days . Within 5 days I had my replacement kindle and the broked one was on its way back to Amazon.

Fantastic service by Amazon, the CSR was really good, I told her that the screen looked broken and she didn't even flinch or ask any more questions, just put in the claim.

Just keep this in mind if you're trying to do a warranty claim.....warranty starts from ACTIVATION date

(Oh and weirdly enough I actually got a ad based replacement unit which isn't supposed to go internationally. Given that it's only the screensaver and on the bottom of the screen, I'd actually consider buying one if available internationally for the $$ saving. It's pretty unobtrusive )

Last edited by fidjit; 10-05-2011 at 06:19 PM.
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