Originally Posted by SameerH
The vast majority (>90%) of our customers from our latest survey are reporting they are extremely satisfied with their purchase, and our device return rates have been record lows for this particular product, well below industry standards. We're very pleased with these results, it's a great vote of confidence from our customers whom we love.
We also have the following advantages over Nook STR:
Our device costs $10 less, it's smaller, sleeker and lighter.
Most customers love our Reading Life functionality, which allows you to track your reading, gain achievements and share these with your friends, making reading fun and game-like. It's not for everyone, but it's extremely popular.
We have IMO the best PDF viewing experience on a 6" e-ink device out of any of the leading brands.
We have amazing mobile applications, linked to your account, if you are so inclined.
We regularly update the device with features that our customers specifically ask for. B&N's last update took ~2 months and introduced 3 bug fixes only. We listen and we act. We have some pretty cool features on our roadmap too.
Many of our Touch customers are actually in the 55+ range, and I'd venture that age group tends to be less tolerant of faults if anything, however I don't have any data to back that up with
Hope that helps in your purchase decision!
Thank you very much for your detailed and considered reply. Having been a software developer myself for over 30 years, I appreciate regular updates. I know that we can't always get things right the first time, but knowing that there are regular updates makes me more comfortable.
And yes, that definitely helps me with my purchase decision... I am willing to take a chance on the Kobo Touch. (I was already leaning toward the KT with the previously stated reservations)