I Did Speak To A Supervisor
When I didn't get anywhere with the CSR, I asked to speak to his supervisor. At least he said he was a supervisor. He told me the same thing, they would not do anything unless I could provide the last 4 numbers of the credit card used to purchase the Nook.
I just got done filing a consumer complaint with the Attorney General of New Jersey (B&N is a New Jersey Corporation). I'm waiting to hear what they will do.