Originally Posted by Stormchild
Remove the battery and leave for a few minutes. Keep the battery out but plug in the power supply, preferably a wall supply. Wait a few minutes again then press and hold the reset button for over 10 seconds. If this works, replace the battery and charge.
Another option is to try and update the firmware. If you do this, make sure you have the power supply plugged in.
very much for your suggestions. I tried both - but no joy.
Ah well, I guess it was meant that I should have a new e-reader.
I've narrowed it down to two options: Kindle or Neo. While I love Amazon's selection & prices, I just hate being locked into a proprietary format and to be tethered to a store. So I may actually end up getting both...
Again, thanks for your help.