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Old 08-12-2011, 05:08 PM   #54
DreamWriter
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Posts: 1,782
Karma: 2709528
Join Date: Nov 2010
Location: U.S.
Device: Kindle Keyboard 3G
Quote:
Originally Posted by manuk86 View Post
I just get my Kindle 3 and found the tiny crack, I only haved since 1 month and want to know how to report the issue and note in my account since I can't find those options in my Amazon's account. Thanks
It may be set up differently if you are not in the United States, but in the U.S. you can:
  • Go to Amazon's website
  • Click on "Your account" (in the upper right corner)
  • Scroll down to "Digital Content" and click on "Manage Your Kindle"
  • Once signed into the Kindle page, in the upper right you will see "Kindle Help." One of the drop-down menu items there is "Contact Us." Select that.
  • On the next page, you can either click on "Contact Kindle Support" to send an email or request a call-back or call them directly.

From that page:

Inside the United States:

You can reach us by phone directly and toll-free by clicking the "Contact Us" button in the right-hand column of the Kindle Support pages. Leave your number, and we'll call you right back. U.S. direct toll-free number is 1-866-321-8851.

Selected Countries and U.S. Territories (Australia, Canada, France, Germany, Guam, Hong Kong, Japan, Puerto Rico, United Kingdom, and Virgin Islands):

You can reach us by phone directly and toll free by clicking the "Contact Us" button in the right-hand column of our Kindle Support pages. Leave your number, and we'll call you right back. Direct number is 1-206-266-0927.

All Other Countries:

Direct number: 1-206-266-0927.
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