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Old 07-15-2011, 10:55 PM   #2
robko
Wizard
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Posts: 1,488
Karma: 3271156
Join Date: Jul 2010
Device: Kobo
Kobo Help Line, United States and Canada:
1-866-204-4714
(8am - 12am EST)

Fairly common problem with Wifi and Original (do a search). Online help seems a little overwhelmed currently since the release of the new Kobo Touch. Phone help is fairly painless and generally very quick compared to any other company I've had to call (and I loath calling most of them).
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