I haven't tried returning it yet. I just wanted to post here in case it's a widespread issue. If it is something that will affect replacement reader after replacement reader, then I might hesitate on even getting it replaced and just get our money back...
If it's a rare issue then I'm not going to be too concerned about just swapping it pout for a different reader. Hmmm...maybe this will be my chance to gett he black one (they were out when Hubby picked this up)