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Old 04-14-2010, 03:27 PM   #9
ckole
Edge User
 
We are still working on this issue. What is currently taking place is that even when you delete everything from the Library there are files which remain in the .edge folder. I can't get rid of them. I am wondering if anyone has been able to access this folder from the eDGe itself and not when connected to a PC. When you connect the device to a PC I am getting drive errors which cannot be fixed. I am trying to convince enTourage to do an exchange vs shipping this one back and waiting for repair.

What's interesting is if you do a Factory Reset it doesn't erase the files in the library folder, download folder, or pretty much anything else you have put on the internal storage. This really needs to be fixed to a true factory reset. If you were to sell the device and want to wipe it clean you really can't do that.