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Actually, I think that a lot of the problem is that Madam B does not have Microsoft Word on the computer. Correct me if I'm wrong, but I believe that this is necessary for the correct running of Book Designer.
You don't have to use Word, but it needs to be there.
A hint: it is often possible to get Microsoft Office very cheaply and legally as a licensed copy from your workplace or College. Mine is licensed to me as a member of my university. My sister is running a copy licensed to her from the NHS.
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