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Regarding Dell customer service, here's what happened to me a while back:
My Dell laptop started acting up. Whenever I would adjust the angle of the screen I'd get horizontal lines across the bottom third of the screen. This happened on Sunday night. I call Dell, they tell me they'll send me a box.
Monday morning, the doorbell rings. My box is delivered. Monday afternoon I pack up my laptop and call for a pickup. Within an hour my laptop has been picked up. It's now 5:30 PM on Monday night. Less than 24 hours after I placed my service call.
Tuesday I get an e-mail from Dell saying they've received my laptop.
Wednesday morning, the doorbell rings. My laptop is returned to me, the motherboard and LCD screen have been replaced.
Total turnaround time: 39 hours from laptop leaving my house to laptop's return to my house. Or 62 hours since I placed the service call.
That's what I call amazing customer service.
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