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Old 04-12-2011, 11:27 AM   #23
wvcherrybomb
Sharp Shootin' Grandma
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Posts: 849
Karma: 1123940
Join Date: Nov 2010
Location: Sunny Florida
Device: Kindle 3, Kindle Fire, Literati (has been adopted by my daughter)
I had something similar happen when ordering a Straight Talk phone for my son from their website. The site kept giving me error messages that the order didn't go through and I ended up ordering the same phone three times.

After calling, they canceled two of the orders for me and I was happy. It never occured to me to ask to be compensated in any way. Maybe I should have demanded a free phone for my trouble.

If this would have happened sending my mom a gift card, I would have just called her and told her what happened. She wouldn't have thought a thing of it.

It IS, however, annoying that they canceled the second card after they were clearly told not to. I think they were not sure exactly what you DID want them to do about it. The communication both ways could have been much more clear.
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