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Old 04-03-2011, 07:24 AM   #13
paulroberthill
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Posts: 14
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Join Date: Oct 2010
Location: London, UK
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Quote:
Originally Posted by Alissa View Post
Thank you, Mike, for giving me an accurate report. "A program run as part of the setup did not finish as expected" is the key part of the message, although many people report it as "I got a message saying 'There is a problem with the Windows installer package.'" that doesn't help much... Anyway, as the message implies, my installer trys to run a program behind the scenes during the installation.
Hi Alissa,

I am running Windows 7/64bit also and have the same issue. I'm running MicroSoft Security Essentials and tried disabling that, but no difference.

Here's the output from the installer:

=== Logging started: 03/04/2011 11:18:37 ===
Action 11:18:37: INSTALL.
Action start 11:18:37: INSTALL.
Action 11:18:37: ValidateProductID.
Action start 11:18:37: ValidateProductID.
Action ended 11:18:37: ValidateProductID. Return value 1.
Action 11:18:37: CostInitialize. Computing space requirements
Action start 11:18:37: CostInitialize.
Action ended 11:18:37: CostInitialize. Return value 1.
Action 11:18:37: FileCost. Computing space requirements
Action start 11:18:37: FileCost.
Action ended 11:18:37: FileCost. Return value 1.
Action 11:18:37: CostFinalize. Computing space requirements
Action start 11:18:37: CostFinalize.
Action ended 11:18:37: CostFinalize. Return value 1.
Action 11:18:37: ExecuteAction.
Action start 11:18:37: ExecuteAction.
Action start 11:18:51: INSTALL.
Action start 11:18:51: ValidateProductID.
Action ended 11:18:51: ValidateProductID. Return value 1.
Action start 11:18:51: CostInitialize.
Action ended 11:18:51: CostInitialize. Return value 1.
Action start 11:18:51: FileCost.
Action ended 11:18:51: FileCost. Return value 1.
Action start 11:18:51: CostFinalize.
Action ended 11:18:51: CostFinalize. Return value 1.
Action start 11:18:51: InstallValidate.
Action ended 11:18:51: InstallValidate. Return value 1.
Action start 11:18:51: InstallInitialize.
Action ended 11:18:53: InstallInitialize. Return value 1.
Action start 11:18:53: ProcessComponents.
Action ended 11:18:53: ProcessComponents. Return value 1.
Action start 11:18:53: UnpublishFeatures.
Action ended 11:18:53: UnpublishFeatures. Return value 1.
Action start 11:18:53: RemoveRegistryValues.
Action ended 11:18:53: RemoveRegistryValues. Return value 1.
Action start 11:18:53: RemoveFiles.
Action ended 11:18:53: RemoveFiles. Return value 0.
Action start 11:18:53: InstallFiles.
Action ended 11:18:53: InstallFiles. Return value 1.
Action start 11:18:53: WriteRegistryValues.
Action ended 11:18:53: WriteRegistryValues. Return value 1.
Action start 11:18:53: Reg64.
CustomAction Reg64 returned actual error code 1 (note this may not be 100% accurate if translation happened inside sandbox)
Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action Reg64, location: C:\Windows\Installer\MSIB60F.tmp, command: {BA91BBAF-9243-49BD-B0DA-97BFC25EB976} "c:\Program Files (x86)\Alissa\MobiHandler\mobihandler64.dll" "Alissa's MobiHandler Shell Extension (64 bit)"
MSI (s) (2C:A4) [11:18:54:573]: Product: Alissa's MobiHandler -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action Reg64, location: C:\Windows\Installer\MSIB60F.tmp, command: {BA91BBAF-9243-49BD-B0DA-97BFC25EB976} "c:\Program Files (x86)\Alissa\MobiHandler\mobihandler64.dll" "Alissa's MobiHandler Shell Extension (64 bit)"

Action ended 11:18:54: Reg64. Return value 3.
Action ended 11:18:54: INSTALL. Return value 3.
Action ended 11:18:54: ExecuteAction. Return value 3.
Action ended 11:18:54: INSTALL. Return value 3.
=== Logging stopped: 03/04/2011 11:18:54 ===
MSI (c) (50:C0) [11:18:54:690]: Product: Alissa's MobiHandler -- Installation failed.

MSI (c) (50:C0) [11:18:54:691]: Windows Installer installed the product. Product Name: Alissa's MobiHandler. Product Version: 1.0.1094. Product Language: 0. Manufacturer: Alissa Sabre. Installation success or error status: 1603.
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