Originally Posted by kindlekitten
I've done this 3 or 4 times and the call has always come in less than a minute
Yeah that's almost scary. I had some questions before I bought my DXG and the e-mail answer I had received did not really answer, so when I left feedback saying that the answer wasn't completely to my satisfaction, there was an option to have them call me. I clicked "Call me now" (something like that), and I barely had my finger off the left mouse button that my phone was ringing. Within 20 seconds I was describing my "problem" to the dispatcher and less than a minute later I was talking to someone from Kindle support. Impressive.