+1 for bug tracker
+1 a suggestion/feature-request management page that actually keeps track of votes.
It's nice PocketBook USA is willing to go to the effort of setting up a facebook page but it gives me the feeling that this is one of the reasons why this the official forum is being shown little attention.
Instead of spreading out try making things more focused offer real support pocketbook is looking unprofessional, for example the bookland website where the faq/help section data is only in russian, the new israel website which is only in russian/english and still contains random text used to test the site coding and product information which is inaccurate because it was copy pasted from model to model.
Not to mention whatever support information there is in english on any of pocketbooks websites is out of date.
Edit: Don't take this harshly, just trying to point some issues.