Originally Posted by HarryT
I wouldn't be so quick to blame Bookeen. Perhaps your mail isn't reaching them. Perhaps their e-mail isn't reaching you. That's why I'm suggesting that you try sending your mail from a different source and seeing if you have any better luck that way.
Surprise! Surprise! I got a quick reply to my message using a yahoo account. From now on I'll use that account to contact Bookeen rather than my normal ISP account. This is a inconvenience but if it solves the problem I'll live with it.