Originally Posted by HarryT
If your ISP gets listed on there (as can happen very easily) any e-mail that you send will get eaten.
I haven't had this problem with any company I have purchased from in the past, and if this is their problem I suggest they fix it because my ISP has a very large customer base and they (Bookeen) would be trashing a lot of e-mails. I haven't received any responses to my five e-mails sent over the last month and a half. I just tried sending from another account (yahoo) to see if I get a response. (I hope they don't block all yahoo e-mails)
I have no respect for a company that treats it's customers as Bookeen does and would not recommend them to my friends. I'm thankful that I haven't had a problem with my Gen3 because I doubt that I would get a response to a support e-mail and I'd have a paper weight on my hands.