Originally Posted by Prospect
HarryT - Your beeng to kind.
Either way this is unacceptable behaviour by Bookeen. Since they have not provided a telephone number for contact, email would be the only feasible means of communications. Not having an operational mail system is no better than not answering the mail in the first place.
While I mostly agree with your criticism (and I have experienced similar frustration elsewhere), it should be noted that actually Harry is being helpful rather than "too kind". If their spam filter is eating the email (and Harry notes he gets pretty good response when he sends emails to Bookeen) then his suggestion is worth a try for someone experiencing difficulties contacting them.